Responsible Gaming at pb999
Gaming should be enjoyable, not a source of stress. This page explains how pb999 helps you keep it that way — from deposit limits to self-exclusion.
pb999's Commitment to Safe Play
pb999 operates as an online gaming platform for players in Bangladesh. We take responsible gaming seriously — not as a legal checkbox, but because unsustainable play hurts real people. Every account holder on pb999 deserves access to tools that keep their activity within healthy limits.
Our responsible gaming policy applies to slots, live casino, fishing games, and every other product on the platform. The rules below are binding. If you have questions about how any of these tools work, contact our 24/7 live chat or email [email protected].
Age Restriction: Who Can Play
You must be 18 years of age or older to create an account and play on pb999. This is a hard rule with no exceptions. During KYC verification — required before your first withdrawal — we check your National ID Card (NID), Passport, or Driving Licence to confirm your age and identity.
If we find that an underage person has opened an account, we will immediately close it, withhold any winnings, and report the case according to applicable platform policy. Do not share your login credentials with anyone under 18.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. These patterns are worth paying attention to, whether you notice them in yourself or someone you know.
- Spending more money or time than you planned on each session
- Chasing losses — depositing again immediately after losing to try to recover
- Gambling with money set aside for rent, food, or family needs
- Hiding your gaming activity from family members or friends
- Feeling anxious, irritable, or restless when you are not gambling
- Lying about how much you have won or lost
- Neglecting work, studies, or daily responsibilities because of gaming sessions
- Borrowing money or selling belongings to fund deposits
Recognising one or two of these signs does not automatically mean you have a problem — but it does mean it is worth slowing down and taking an honest look at your habits.
Quick Self-Assessment
Ask yourself the following questions honestly. If you answer "yes" to three or more, we strongly recommend contacting our support team to discuss limit or exclusion options.
- Have I deposited more in the last week than I originally planned?
- Did I return to the platform within an hour of a significant loss to play again?
- Has gaming affected my sleep or daily routine in the past month?
- Have I used bKash or Nagad transfers intended for household expenses to fund my account?
- Have I felt the need to increase my bet sizes to get the same level of excitement?
- Have I argued with family or friends about how much time I spend on pb999?
Account Tools You Control
pb999 provides several account management tools. You can request any of these at any time by contacting 24/7 live chat or emailing [email protected]. Changes to limits that are more restrictive take effect immediately. Changes that relax an existing limit require a minimum 72-hour cooling-off period before they activate.
Deposit Limits
You can set a maximum deposit amount per day, per week, or per month. Once set, the limit is enforced by the system — you cannot override it mid-period. The minimum deposit on pb999 is ৳300 per transaction; your limit can be set to any figure at or above that.
Loss Limits
A loss limit caps the total amount you can lose within a defined period. When your net loss hits the threshold, your account is blocked from further wagers until the period resets. This is separate from a deposit limit and applies to your real-money balance after wins and losses are netted.
Session Time Reminders
Request a session-time reminder and pb999 will show you an on-screen notification when you have been logged in and playing continuously for the duration you specify — for example, 60 or 90 minutes. This is a nudge, not a hard block; you decide whether to continue.
Cooling-Off Period
A cooling-off period locks your account from deposits and play for a fixed duration: 24 hours, 7 days, or 30 days. During this time you can still log in to check your balance, but you cannot place bets or add funds. It activates immediately.
Self-Exclusion
Self-exclusion is a longer, stronger option. See the dedicated section below for the full process and what it covers.
Deposit & Loss Limits at a Glance
| Tool | How to Set It | Takes Effect | How to Lift or Change |
|---|---|---|---|
| Daily deposit limit | Live chat or email | Immediately | 72-hour waiting period to increase |
| Weekly deposit limit | Live chat or email | Immediately | 72-hour waiting period to increase |
| Monthly deposit limit | Live chat or email | Immediately | 72-hour waiting period to increase |
| Loss limit (daily/weekly) | Live chat or email | Immediately | 72-hour waiting period to increase |
| Session time reminder | Live chat or email | Next session | Remove any time |
| Cooling-off (24h / 7d / 30d) | Live chat or email | Immediately | Expires automatically; no early removal |
| Self-exclusion (6 months+) | Email to support | Within 24 hours | Minimum period must elapse; review required |
How to Self-Exclude on pb999
Self-exclusion suspends your account for a minimum of six months. During that time you cannot log in, deposit, place bets, or receive promotional emails from pb999. Any active bonus balance is forfeited. Withdrawable funds in your account at the time of exclusion remain accessible — contact support to process the withdrawal before the exclusion is applied.
To start the process, send an email to [email protected] with the subject line "Self-Exclusion Request" and include your registered mobile number. The team will confirm receipt within two hours and complete the exclusion within 24 hours.
When the exclusion period ends, reinstatement is not automatic. You must contact support, confirm your identity, and pass a brief review before access is restored. pb999 may decline reinstatement if there are welfare concerns.
Keeping Minors Away from Gambling
If you share a device or a bKash account with family members who are under 18, take these steps to prevent accidental access.
- Log out of pb999 completely after every session — do not rely on the browser to stay logged out.
- Do not save your password in a shared browser profile.
- Use a device PIN or fingerprint lock that only you can access.
- Keep your bKash or Nagad PIN private; it is the same PIN used for deposits.
- Consider parental control software if young children regularly use the same phone or tablet.
External Support Resources
If you feel you need to talk to someone outside of pb999, the following types of organisations can help. We do not endorse specific organisations by name, but a quick search for "problem gambling helpline Bangladesh" or "mental health support Bangladesh" will return current, active contacts.
- National Mental Health Helpline (Bangladesh): Kaan Pete Roi is one widely known service providing emotional support by phone.
- Gamblers Anonymous: An international peer-support programme with online meetings available in multiple languages.
- Family members: GamAnon is a parallel programme for people whose family member has a gambling problem.
- Your GP or doctor: A healthcare provider can refer you to a qualified counsellor if gambling is affecting your mental health.
Get Help from pb999 Directly
Our support team is available around the clock. For responsible gaming requests — limits, cooling-off, exclusions — the fastest route is live chat inside the app or website. For anything that requires written confirmation, use email.
Response times: live chat replies are typically under two minutes. Email responses for responsible gaming requests are sent within two hours, day or night.