pb999 Privacy Policy

Who Runs pb999

pb999 operates the online gaming platform at pb999.ws. When you create an account, place a bet, or contact our support team, you share personal data with us. This policy tells you exactly what happens to that data — written in plain English, not legal boilerplate.

If you have any questions about this Privacy Policy, email us at [email protected]. Our 24/7 live chat team can also direct your query to the right person.

Data We Collect

pb999 collects only the data we genuinely need to run your account and keep the platform secure. We group it into three categories.

We do not collect sensitive personal data such as racial origin, religious beliefs, or health information. We also do not buy data lists from third-party data brokers.

Why We Collect It

Every piece of data we hold has a specific purpose. The table below maps each purpose to its legal basis.

Payment & KYC Data

Deposits at pb999 go through mobile financial services — bKash, Nagad, Rocket, and Upay. We record the transaction reference and the mobile number linked to your wallet so we can match your deposit to your account. We do not store your mobile banking PIN or password at any point.

Before your first withdrawal, pb999 requires identity verification. You will need to upload one of the following: National ID Card (NID), Passport, or Driving Licence. Our team reviews submissions within 24 hours. Documents are stored in encrypted form and are never shared with third parties except as required by law.

Cookies & Tracking

pb999.ws uses cookies and similar technologies to keep your session active and to understand how players use the site. Here is a plain summary of the cookie types we use.

• Essential cookies — required for login sessions, security tokens, and language preference. You cannot opt out of these without breaking core functionality.
• Analytics cookies — anonymous data about which pages are visited and how long players stay. We use this to improve navigation and load speed.
• Marketing cookies — used only if you arrive via a partner link. These help us measure which channels bring players to pb999. You can disable them in your browser settings.

Your browser settings let you block or delete cookies at any time. Blocking essential cookies will prevent you from logging in.

Sharing with Third Parties

pb999 does not sell your personal data. We share it only when necessary, with these categories of recipients.

• Payment processors — bKash, Nagad, Rocket, Upay receive only the transaction data needed to complete your deposit or withdrawal.
• Game providers — CQ9, Evolution, Spribe, KA Gaming, Sexy Gaming, and Ezugi receive a session token to launch their games. They do not receive your name, NID, or mobile banking details.
• Identity verification services — if we use an automated KYC tool, your document images are processed securely and are not stored by the tool provider beyond the verification step.
• Law enforcement — we will disclose data if required by a valid legal order.

All third-party partners are required to handle your data under terms that meet the same standard as this policy.

How Long We Keep Data

Account data is kept for as long as your pb999 account is active, and for five years after closure. Transaction records are kept for five years to satisfy financial record-keeping rules. Chat and email logs are kept for one year. Analytics data is anonymised after 26 months.

If you request account deletion, we will delete or anonymise all data not required by law within 30 days of your request.

Your Rights as a Player

As a player in Bangladesh, you have the following rights regarding your personal data held by pb999.

• Access — request a copy of all data we hold about you.
• Correction — ask us to fix any inaccurate information on your account.
• Deletion — ask us to delete your data where we have no legal obligation to keep it.
• Restriction — ask us to pause processing while a dispute is resolved.
• Portability — receive your data in a machine-readable format so you can move it elsewhere.
• Withdraw consent — opt out of marketing emails or push notifications at any time through your account settings or by emailing [email protected].

We will respond to any data rights request within 30 days. Identity verification may be required before we can action a request.

Players Under 18

pb999 is strictly for players aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact us at [email protected] immediately. We will close the account and delete all associated data within 72 hours of a verified report.

How We Keep Data Safe

pb999 applies technical and organisational measures to protect your data. These include TLS encryption on all data in transit, encrypted storage for identity documents, access controls so only authorised staff can view sensitive records, and regular security audits.

No system is completely immune to attack. If a breach occurs that is likely to affect your rights, we will notify you by email within 72 hours of discovering it.

When This Policy Changes

pb999 may update this Privacy Policy from time to time. When we make material changes, we will post a notice on the site and update the "Last updated" date at the top of this page. Continuing to use pb999.ws after a policy update means you accept the revised terms. If you disagree with any change, you may close your account before the new policy takes effect.

We recommend checking this page once every few months, especially if you are a regular player.

Get in Touch

For any question, correction request, or data deletion request relating to this Privacy Policy, contact pb999 by any of the methods below. For account-specific queries, have your registered mobile number ready so we can verify your identity quickly.

• Email: [email protected]
• Live chat: available 24/7 from the chat icon on pb999.ws

We aim to reply to all data requests within 5 business days and to resolve them fully within 30 days.